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Technical Support

Your Helmer Technical Service Team is here to help with all your service needs.

Helpful Online Technical Resources

Our product and accessory brochures, spec sheets, and set-up guides, along with our product operation and service manuals are available for download within our Knowledge Center. Our product manuals contain helpful information such as preventative maintenance recommendations, wiring diagrams and replacement part identification. You can also learn some tips and tricks from our Making Service Simple blog posts and videos.

Contact Helmer Technical Service

Our service technicians are available to answer any questions or help resolve any issues by calling 800-743-5637 (+1-317-773-9073), or you can reach out to us by filling out an online service request form available below. Contact tip: call from in front of your Helmer device for quick reference to helpful information about the device such as model, serial#, and additional information.


Monday - Friday 8:00 am - 5:00 pm Eastern Standard Time

(After-hour phone support from 5:00 to 8:00 pm EST Monday through Friday on normal business days. The support will include limited service levels.)

Helmer Service Support Plans

Let Helmer help take care of your equipment. We offer preventative maintenance, temperature calibrations, extended warranties and service agreements.

Helmer Factory Training Program

Are you interested in learning more about servicing your Helmer equipment? We offer product specific technical training here at our facility. Let us know if you’re interested.

Contact Technical Support